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Small Business Tips : Small Business Employee Training
Poziom:
Temat: Biznes
Ok, you've gone out, you've done the search,
you've hired the new employee, you sit them
down, you say, "Hey Joe, good job, you're
hired." Now what? Well, most small businesses
assume that that employee knows how to do
the job. Mistake. Greater mistake, most small
business owners assume the employee knows
how to do the job the way the owner wants
it done. Bigger mistake. Training is a really
key component here. The employee wants to
do a good job. Most employees do. Statistics
consistently show this out. Most employees
want the recognition of doing a good job.
But in order to do a good job you have to
know specifically what that job is. Not just
the tasks, but to what level do I need to
do it. I have clients come in to me and say
"Well gee, we need to hire a sales manager,
we need to hire a sales person." Well, I sit
down with them and we really dig down into,
how are you going to determine whether that
salesperson is doing a good job, or a bad
job? The most obvious answer is they're doing
a good job if they make sales. Well, how many
sales? How much in sales? What about the things
involved in a sale that are beyond their control?
Have you given them the proper materials?
Have you given them the proper training? Are
you priced right? I mean, there's all kinds
of things that go into making a sale, and
so often times we have to drill down, in sense,
in the job tasks, to what the candidate or
what the employee can really accomplish given
the amount of time. It could be number of
calls. It could be number of calls and number
of follow ups. So you need to get really specific
here. Then the employee can say, "Oh, that's
what I'm supposed to do. I can do that." Now
you're on your way to having a good solid
employee.
